Frequently Asked Questions
Payment
- What are my Payment Options?
- Can I phone or fax through my Card for Payment?
KeySafe™ Products
- Why do I need a KeySafe™?
- What material is KeySafe™ made from?
- Can the box be broken into?
- What do the Police think of KeySafe™?
- Will a KeySafe™ reduce the security of my property?
- Will KeySafe™ affect my contents insurance?
- Do I need to fit the KeySafe™ next to the front door?
- How easy are KeySafe's™ to install?
- What if somebody who knows the code is no longer authorized to use the KeySafe™?
KeySafe™ Instructions
- How to open the KeySafe™?
- How to close the KeySafe™?
Credit & Debit Cards
We accept payment by PayPal, VISA, MasterCard and American Express credit cards as well as the Multibanco card.
Cheques
Please send cheques to: Key Solutions, Travessa do Salao, no3. Vale de Boi, 8650 231, Budens, Algarve.
Cheques to be made payable to Key Solutions.
Yes, you can phone of fax through your payments.
Telephone: +(351) 282 698 693
Fax: +(351) 282 698 693
To give you an additional layer of security, all credit or debit card numbers are stored on a computer that is not connected to the Internet. After you fax or phone it in, your complete card number is transferred to this secure machine. This computer is not accessible by network or modem and the number is not stored anywhere else.
For anyone who requires multiple visitors but either cannot or has difficulty getting to the door, KeySafe™ represents a much safer method of allowing authorized persons entry into your property - no more keys under the mat, no more doors left on the latch and no more issuing lots of keys to relatively unknown people. KeySafe™ also works hand in hand with community alarms services, providing access in the event of an emergency should the key holder be unavailable - no more Police forced entry.
KeySafe™ is made from a durable, corrosion resistant zinc alloy, and all the boxes in the range are designed for external use.
In accordance with our fitting instructions, whenever possible the KeySafe™ should be fitted covertly - out of sight is out of mind. Remember, for somebody to potentially break into the box, they need to know it's fitted. Assuming an opportunist finds the KeySafe™ and decides to try to get into it, there are basically two ways of opening the box. The first way is by entering the code. As the opportunist won't know the code, before he or she can set about trying to crack the code there is one vital piece of information regarding the code needed before starting - How many digits are there in the code? Without this information, there is no starting point and because most codes we use during our normal daily activities have 4 digits, i.e. Cash Point Cards, Sky TV PIN Numbers, etc. SUPRA UK recommend a 5 or 6 digit code is used for the KeySafe™ - if the opportunist entered every possible 4 digit code into a KeySafe™ that has more than 4 digits programmed, the box would never be accessed. Having a realistic chance of accessing the box means that he or she would have to enter all of the 1 digit code possibilities, all of the 2 digit code possibilities, all of the 3 digit code possibilities and so on - very laborious and all on the basis that there may be a key inside! The other way is to knock the box off the wall and then smash it to pieces - not only noisy and time consuming, the opportunist would need tools such as a large hammer and chisel, and as it is an offence in itself being equipped to commit a burglary, most opportunist thieves do not risk carrying around such equipment. An opportunist thief is much more likely to shoulder a door or break a window, accessing and leaving the property in a fraction of the time it would take to overcome a KeySafe™. Please note that we have never been made aware of a property being broken into as a direct result of having a KeySafe™ fitted - why bother trying to overcome a KeySafe™ when there are clearly much quicker an easier ways of breaking and entering?
In the UK, the distributors of KeySafe™ continue to work closely with crime prevention officers throughout the UK, and have presented KeySafe™ to many different constabularies. To date, the crime prevention officers we have met have been very impressed, and hold KeySafe™ in a high regard when comparing it with traditional methods of managing a key - many constabularies recommend the use of KeySafe™ via neighborhood watch groups and bogus caller initiatives - some actually purchase KeySafe™.
Police statistics suggest a large proportion of burglaries are committed by opportunist thieves, at properties that have less than satisfactory security arrangements. Leaving a key under the mat or through the letter box tied to a piece of string, or leaving the door on the latch all day to allow visitors access will dramatically increase the vulnerability of both the property and any occupants, as will issuing lots of keys - how can you be sure that someone is not getting duplicate keys cut. Using a KeySafe™ means there is only one key, stored at your property, protected by an access code that is only issued to selected persons.
When KeySafe™ was introduced into the UK, teh distributor approached Lloyd's of London, who underwrite a large proportion of insurance business in the UK, to see what their position was regarding a device such as KeySafe™. They said, quite simply, that to make a claim on a contents insurance policy, there must be evidence of forced entry. As a case had never occurred of access being gained unlawfully via a KeySafe™, Lloyd's could not answer whether or not breaking into the KeySafe™ would constitute forced entry and until such an event occurred and a precedent was set, there was no definitive answer. It was made very clear that leaving keys under mats, on string through letter boxes or issuing lots of keys to different people would definitely void a contents insurance policy and any subsequent claim. KeySafe™ is a much safer way of allowing multiple persons access into your property when compared to the traditional methods.
No. It is a common misconception that because KeySafe™ generally stores the front door key, it has to be mounted next to the front door. As KeySafe™ doesn't require a power supply, or doesn't operate the door, it can be located anywhere - meter boxes, bin bays, porches, the side or rear of the property or even bolted to the floor - the options are unlimited. All the KeySafes come complete with fixing bolts and a black neoprene cover - so wherever you choose to site the KeySafe™, always use the bolts to ensure a secure fit, and always fit the cover - it not only protects the keys from rain, it also disguises the box, leaving it looking similar to an electrical junction box.
Because KeySafe™ doesn't require a power supply, or doesn't operate the door, there is no need for an electrician or a carpenter. The box simply bolts to brickwork - anyone that can use a drill and a spanner can fit a KeySafe™.
All KeySafes are supplied un-coded, and you set the code yourself. It is obviously as easy to change the code as it is to set it initially. Because the KeySafe™ is a mechanical device, the code can be changed as many times as you wish. It is our intention that this information will prove useful when considering KeySafe™ - please do not hesitate to contact us should you require any additional assistance. Goto Contact Details.
- Before attempting to set the code, press the CLEAR button.
- The KeySafe is now ready for you to enter the code. When entering the code it is important that each button that is actually pressed - clicks!
- Once the code has been successfully entered, to remove the lid simply press the OPEN button down and remove the lid.
- If for any reason the OPEN button will not move down as you press it please check Steps 1,2 and 3 and try again.
- With the lid in your hand repeat Steps 1, 2 as above.
- Once the code has been successfully entered offer the bottom of the lid to the vault, ensuring the key is not obstructing the lid in any way.
- Once the bottom of the lid is correctly located into the bottom of the vault simply press and hold the OPEN button down and push the lid into the vault.
- Once you are happy the lid is flush with the vault release the OPEN button and it will return to its highest position. All you need to do now is remember to replace the cover.
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